This Policy sets out the obligations of Ionyx Pty Ltd a company registered in Australia under number 605 061 327, whose registered office is at Level 1, ‘The Annex, 12 Creek St, Brisbane City QLD 4000, Queensland, Australia (“the Company”) regarding. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:
  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

The Company collects the following data:

  • Personal identification information
  • individual’s name,
  • gender
  • address,
  • email,
  • telephone number,
  • customer number,
  • employment details,
  • customer preferences, and
  • ID verification status/date (including any additional AML records/checks),
  • emergency contact person
  • weight

How do we collect your data?

You directly provide The Company with most of the data we collect. We collect data and process data when you:

  • Register online or submit an enquiry for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Personnel data provided by your employer whether full time, temporary or on a contract basis.

How will we use your data?

The Company collects your data so that we can:

  • Process your order, manage your account.
  • Managing your services with your employer.

How do we store your data?

The Company securely stores your data at AWS data centers throughout Australia. AWS provides centers and network architecture built to meet the requirements of the most security-sensitive organisations. For further information please visit – https://aws.amazon.com/compliance/data-center/controls/

What are your data protection rights?

The Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request The Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that The Company correct any information you believe is inaccurate. You also have the right to request The Company to complete information you believe is incomplete.

The right to erasure – You have the right to request that The Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that The Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to The Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that The Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 1300 379 577

Or write to us: Level 1, ‘The Annex, 12 Creek St, Brisbane City QLD 4000, Queensland, Australia

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org

How do we use cookies?

The Company uses cookies to improve your experience on our website, including:

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – The Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – The Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. The Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you

Visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

The Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

How to contact us

If you have any questions about The Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: support@ionyx.com.au

Call us at: 1300 379 577

Or write to us: Level 1, ‘The Annex, 12 Creek St, Brisbane City QLD 4000, Queensland, Australia

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that The Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Call: 0303 123 1113

Website: https://ico.org.uk/